The wine industry is one of adventure, mystery, romance and awe.
Our guests want to escape the hustle and bustle of their daily lives in Ohio, or Iowa, into this wonderful wine country world that we have created…that is why they come in by the busload to experience it.
It is important for your tasting room staff to create this romance in their daily communications. To have a long-term, loyal customer, you need your guests to keep mentally traveling back to their harvest experience months down the road when they are back at home in the cold snow of winter.
To make that happen, here are three things to keep in mind :
Make it Accessible:
Make sure your website and social media reflect your winery’s information. Nothing is more agonizing for a guest than to search through the various platforms to find your contact information. Make sure which ever platform they prefer is updated with the most current information, and the information given is consistent. When updating your social media, remember to stay engaged. Your guests are expecting real-time answers, so make sure you are monitoring your social media daily.
Wine is meant to be enjoyed. When guests visit you, whether you know if or not, YOU are the entertainment. During the time they spend with you, they aren’t thinking about work, or responsibilities. There is no reason you can’t continue this in your email communications. When your guests hear from you, it takes them back to that vacation. They WANT to hear from you! So, give them a slice of what they remember. Recipes, pairing suggestions, what is happening in the vineyards or cellars, interviews with employees or tasting room staff…all of these articles bring them back to why they signed up in the first place and make them want to buy your wine again.
So look at the value you’re providing your guests. Are you inviting them to join your list and providing them valuable snippets of what the wine country life is like to entertain them? Or are you pouring wine, taking your tasting fee and sending out sales emails every quarter? The former is what your customers want. The latter is lazy and likely to get unsubscribes. Harvest is a great time to build your database and carry on the good feelings throughout the winter ahead.